Shipping Policy

We ship Burleigh Chilli Co orders Australia-wide, as well as internationally to New Zealand.

Order Processing

Orders are generally processed and dispatched within 2–5 business days after your order is placed.

Business days exclude weekends and Queensland public holidays.

During busy periods, product launches, sales and public holidays, processing times may take a little longer. We'll always do our best to get your order on its way as quickly as possible.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

Domestic Shipping

We offer shipping Australia-wide.

Orders under $65: $13.95 flat-rate shipping
Orders $65 and over: FREE standard shipping

The free shipping threshold applies to the value of eligible products after discounts have been applied.

Estimated delivery time after dispatch is generally 2–8 business days, depending on your location.

Delivery times are estimates only and may be affected by carrier delays, public holidays, weather events, peak periods or other circumstances outside our control.

International Shipping

We currently offer international shipping to New Zealand.

Shipping rates vary depending on your order and delivery location. The applicable shipping cost will be calculated and displayed at checkout.

International delivery times may vary depending on your location, the shipping carrier, customs processing and other factors outside our control.

Please note that any customs duties, import taxes or other fees that may apply to your order are the responsibility of the customer.

At this stage, we do not ship internationally outside of New Zealand.

If you have any questions about international shipping, please contact us at hello@burleighchilli.co.

Tracking Your Order

Once your order has been dispatched, you'll receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

If your tracking hasn't updated or your order hasn't arrived within 8 business days of dispatch, please contact us at hello@burleighchilli.co with your name and order number and we'll look into it for you.

For international orders, delivery times may be longer.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible at hello@burleighchilli.co. We'll do our best to update the address before dispatch, but we can't guarantee changes can be made once an order has been processed or shipped.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

P.O. Boxes & Post Offices

Unfortunately, we're currently unable to deliver to P.O. boxes or post office addresses.

Please provide a residential or business street address when placing your order.

Delayed or Missing Orders

Occasionally, deliveries can experience delays once they're with the shipping carrier.

If your order is significantly delayed or appears to be missing, please contact us at hello@burleighchilli.co and we'll work with the carrier to investigate.

Nothing in this policy limits your rights under the Australian Consumer Law.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@burleighchilli.co.

Please include:

• Your order number

• A brief description of the issue

• Photos of the affected products and packaging, where possible

We'll review the issue and work with you to provide an appropriate solution, which may include a replacement, refund or other remedy.

Please see our Returns & Refunds Policy for further information.

Returns & Refunds

Due to the nature of our food products, we don't accept returns or exchanges for change of mind.

This does not affect your rights under the Australian Consumer Law, including your rights where a product is faulty, damaged, unsafe, incorrect or otherwise fails to meet applicable consumer guarantees.

For full details, please see our Returns & Refunds Policy.

Questions?

If you have any questions about shipping or an existing order, please contact us at:

Burleigh Chilli Co
hello@burleighchilli.co