Returns & Refunds Policy

We want you to be happy with your Burleigh Chilli Co order. If something isn't right, please get in touch with us at hello@burleighchilli.co and we'll do our best to sort it out.

Change of Mind Returns

Due to the nature of our food products, we are unable to accept returns or exchanges for change of mind.

This includes situations where you have ordered the wrong product, changed your mind after ordering, or simply don't like the taste or heat level of a product.

This does not affect any rights you may have under the Australian Consumer Law.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, incorrect, or there is another issue with your order, please contact us as soon as possible at hello@burleighchilli.co.

Please include:

• Your order number

• A brief description of the issue

• A photo of the affected product and packaging, where possible

We'll review the issue and work with you to provide an appropriate solution, which may include a replacement, refund or other remedy.

Please don't dispose of a damaged or faulty product until we've had an opportunity to review your claim, unless keeping the product would be unsafe.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. For other problems, we may provide an appropriate remedy in accordance with the Australian Consumer Law.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Sale & Promotional Items

Sale, discounted and promotional items are generally not eligible for change-of-mind returns.

However, your rights under the Australian Consumer Law continue to apply to sale and promotional items.

Refunds

Where a refund is approved, it will be issued to your original payment method.

Please allow time for your bank, credit card provider or payment provider to process the refund after it has been issued.

Return Shipping

Please contact us before returning any product.

Where a return is required because a product is faulty, damaged, incorrect or otherwise covered by your rights under the Australian Consumer Law, we will provide instructions regarding the return and any applicable reasonable return shipping costs.

For approved returns that are not related to a fault or other consumer guarantee, return shipping costs are the responsibility of the customer unless we agree otherwise.

Gift Cards

Gift cards are not refundable for change of mind.

This does not limit any rights you may have under the Australian Consumer Law.

Contact Us

If you have any questions or concerns about your order, please contact:

Burleigh Chilli Co
hello@burleighchilli.co